Independent application and booking support

0330 133 3718 Mon–Fri, 9am–5pm

Legal

Terms & conditions

The terms that apply when you use our website and services.

These terms explain the relationship between CISAC and customers using our information, booking and application support services.

Service scopeBooking changesCustomer responsibilities
01

Our service

We provide independent booking and application support. We are not CITB or CSCS. Official fees and our service charges are displayed before payment.

02

Information you provide

You are responsible for providing complete and accurate candidate, qualification and contact details. Incorrect details may delay or invalidate a booking or application.

03

Changes and cancellations

Eligibility for changes, cancellations and refunds depends on notice, supplier rules and work already completed. Contact support as soon as possible.

04

Third-party services

Tests, cards, courses and payment processing may be fulfilled by third parties under their own rules. Availability is not guaranteed until confirmed.

05

Contact

Questions about these terms can be submitted through our contact page.

Secure online booking Clear eligibility guidance UK-based customer support